Delivery Information - What happens next?
NEXT DAY ITEMS
If you have ordered a bed or mattress from our next day range your item will be
delivered between the hours of 8.30am to 5.30pm on your chosen day.In some
instances on next day delivery orders the bed frame may arrive separate to the
This is due to the products being delivered from different warehouses from our
satellite depots. Unfortunately we are unable to give specific times for
deliveries due to the nature of the products being delivered and the timescales
taken to deliver each item.
NON NEXT DAY ITEMS
Our sales team will process your order through our system and if needed will
order the goods through the relevant manufacturer.
Once our warehouse has confirmed the goods are ready for shipping and been
quality checked, our team will contact you by phone to arrange a suitable day
for delivery. In 99% of orders we will be able to offer 3 or 4 alternate
delivery dates in order to work around your schedule as much as possible.
If you are unsure of the approximate delivery time of your order please check
the individual products on our site. Each product has an approximate delivery
time shown from placing your order. All goods are shipped out within 36 hours of
arriving within our warehouse, so you can rest assured we will not make you wait
any longer than needed for your order to arrive.
If for any reason we are unable to deliver within the timescale expected our
team will contact you and keep you informed of the expected time of delivery.
The lead times shown on our site are approximate times given by the suppliers
and may vary slightly from time to time.
Should you have any queries please email our team on firstname.lastname@example.org
Please note that until the goods have been confirmed as ready for shipping our
team may not be able to give exact dates until all quality and part checks have
been carried out.
If you have any queries please drop us a line at email@example.com or
give us a call on 0845 5190623 Local-Rate
We are able to deliver goods to any UK mainland address. Northern Ireland,
Scottish Highlands and non mainland addresses will incur additional Carriage
charges and are the responsibility of the purchaser. Goods ordered for delivery
in these areas will incur an additional minimum charge of £40. Due to the remote
location of certain places, we are unable to give definitive delivery times. In
these cases we will arrange for local couriers to arrange actual delivery dates
Delivery times will vary from manufacturer to manufacturer. We will endeavour to
deliver your items within the times shown on the website. Within 48 Hours you
should receive an email confirming your order. Once we have an approximate
delivery date a sales team member will contact you directly to arrange delivery
with you. On the rare occasion that there is a delay with your item or items, we
will let you know as soon as we know. We have put down realistic delivery times
of all items on our website and want our customers to be 100% confident that
once we give a delivery date we will give 110% to ensure your item or items
arrive. All our delivery times are in most cases quicker than you would get from
a high street store and are based on manufacturing production times.
If the delivery date we offer you is not suitable just speak to our sales team
and we will do our utmost to arrange an alternative mutually suitable day. In
the event that the only day suitable for delivery is a weekend, we are able to
deliver on a Saturday. There will however be a minimum charge of £55 applicable,
depending on the item and location. We are unable to offer Saturday deliveries
to any of the following areas: Wales, Northern Ireland, & Scottish Islands.
We are unable to deliver to Isle-of-Man, Isle-of-Wight, and Channel Islands.
Our sales team will be happy to answer any queries you have regarding weekend
Our Current Delivery charges are:
Mattress, bed frames, headboards - £19
Divan & Adjustable Beds, guest Beds, Storage Beds, Bunk Beds Range - £27
Accessories - £19
The delivery charge we make is a subsidised charge and does not reflect the true
cost of delivering the items we sell. Should you wish to return an item please
be aware that should you choose to use our carriers the charge will be a minimum
admin and collection charge of £55.